Start with the operating model

Explain people flow, equipment, storage, deliveries, security and customer experience. These requirements shape structure and services.

Record statutory, landlord and authority constraints at the start.

Coordinate design and execution

Architecture, structure, MEP and interior decisions must be reviewed together. A change in one system can affect cost and programme elsewhere.

Set approval responsibilities and reporting cadence before work starts.

Plan commissioning

Testing, compliance documentation, training and phased occupancy should form part of the completion plan.

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